Service & FAQ
Our Service
Comprehensive after-sales service system
1. Provide professional guidance on the layout of air compressor room pipelines
2. Provide professional training on the operation of air compressors
3. Conduct free regular inspections of air compressors
4. Request for maintenance service: 2-hour response time, 24-hour availability
5. Adhering to the service philosophy of "responsibility, professionalism, and speed", you can rest assured.
FAQ
1. How many days you need to install the equipment?
2. How many staff abroad you sent to install the equipment?
The number of construction personnel is arranged according to the scale of the project, and can be up to 20 people for larger projects.
3. You have sales target finished amount requirement to the distributor?
The contract amount must reach USD 100,000, or 10 units of equipment.
4. Can I transfer the money to you then you pay to other supplier?
Payment will be made to the corresponding supplier based on the funds.
5. Can I delivery the goods from other supplier to your factory? Then load together?
Yes.
6. When will you leave your factory and to have your spring festival holidays?
Holidays are arranged normally according to Chinese legal regulations.
7. Can the equipment be installed under hot weather?
Our air compressors, vacuum pumps, chiller units, and other equipment can be installed in operating environments up to 50°C, provided proper ventilation and cooling systems are in place.
8. Can Your products be installed under the cold weather?
Our air compressors and vacuum pumps can.
9. Do You have office in shanghai or guangzhou that i can visit?
The company headquarters is located in Shanghai.
10. Can you send your staff to install the equipment for us?
We can arrange technical and construction personnel to install the equipment at the customer's site.
11. Can I only buy some spare parts from you?
We strongly recommend that customers purchase original parts directly from us to ensure stable operation of the equipment, meet parameter requirements, and guarantee the quality and material of the parts.
12. Will you will attend the fair to show your products?
Planning and participation are based on the company's development needs.
13. Can you send your equipment to my warehouse in guangzhou?
We will cooperate with customer needs to safely deliver products to the customer's designated location, not limited to Guangzhou warehouses.
14. How long it takes you to provide the designing options for us?
It depends on the product characteristics and the actual situation of the project. Design proposals for standard air compressor and chiller projects are typically provided within 1-2 days, non-standard projects within 3 days, and vacuum pump projects within 2-7 days.
15. What is your products standardization?
Our products include air compressors, vacuum pumps, chiller units, etc., used in different fields. Each product is manufactured following relevant Chinese standards. For exported products, we also provide non-standard customization according to customer requirements. Specific standards can be inquired via email.
16. How do you pack the equipment?
We have several packaging methods including air column packaging, carton packaging, and wooden case packaging. The specific shipping packaging will be adjusted according to the transportation method.
17. Can you can design the equipment according to our size?
We can modify the design according to the customer's special requirements, including dimensions and configuration functions.
18. How many years have your company made this kind of equipment?
Since 1988, we have been professionally developing and producing screw compressor rotors. In response to customer needs for cooling, compressed air, and vacuum, we provide a one-stop service from project design to installation, construction, and acceptance.
19. Which certificate do you have for your equipment?
Machine tool equipment is imported from well-known enterprises in Germany, Japan, and other countries.
20. How many staffs do you have in your factory?
The factory has over 1000 employees.
21. How can I to be your agent in my country?
Please contact us via email and provide your qualifications.
22. Do you have any agent in our country?
For specific details, please inquire via email.
23. Do you have any real project pictures of the equipment?
Yes, the company website has some on-site case pictures. If more pictures are needed, please inquire via email.
24. How far is your factory from the city hotel?
10 minutes drive.
25. How far is your factory from the airport?
1 hour drive.
26. How long it will take from guangzhou to your factory?
The flight takes about 3 hours.
27. Where is your factory located?
Shanghai, China.
28. Do you provide free spare parts?
Relevant spare parts can be provided for free based on actual needs.
29. What is the age range for your products?
The designed service life is 20 years. With regular inspection and maintenance, the service life can be longer.
30. Do you have detailed and professional installation manual?
Relevant documents will be provided along with the product shipment.
31. If OEM is acceptable?
Yes.
32. Do you provide sample? Free or charge?
Our products are large industrial equipment, and there are no free samples.
33. What is your term of payment?
Up to one month.
34. What is your MOQ?
1 unit.
35. Are you a trading company or a manufacturer?
We are a trader for the full range of Hanbell products, possessing complete technical capabilities from project design to construction, and have 10 years of market project experience.
36. How long is your delivery time?
Delivery time varies depending on the different equipment.
37. How many production lines in your factory?
We have different plant areas, each producing different products separately.
Do you handle exports,and by sea or by air?
We can handle the export of goods, customs clearance, and transportation to the end-use site, based on your requirements.
39. Can you install the compressed air pipelines,vacuum pipelines, and chilled water pipelines at our site?
We can arrange for technical and construction personnel to install the equipment at the customer's site, including pipelines, according to the project needs.
